FAQ
Welcome to the Cosie Home Frequently Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
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Handling time: 1–2 business days
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Transit time: 6–8 business days
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Estimated delivery time: 7–10 business days
For more details, please refer to our
Shipping Policy
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within The Republic of Ireland
For more information, please check our
Shipping Policy
Question #3: Where is Cosie Home located?
Answer: Cosie Home is a United Kingdom–focused lighting and home décor store brand.
We proudly offer a curated selection of high-quality lighting and lamp products, with shipping available exclusively within The Republic of Ireland.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days.
For more details, see our
Return Policy
Question #5: Can I cancel my order after it’s placed?
Answer: Yes — we offer a 24-hour cancellation window.
To cancel your order within this timeframe, please contact us as soon as possible.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process.
For complete details, please visit our
Return Policy
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds usually appear on your original payment method within 7 business days, depending on your bank or payment provider.
See our
Refund Policy
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases.
For more information, refer to our
Return Policy
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the
Contact Us page
or by emailing us at support@cosiehome.com.
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within The Republic of Ireland.
Question #11: Do you have a physical store location I can visit?
Answer: No — we are an online-only store, which allows us to offer better prices and a wider selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our support team for details.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about exchanges, please refer to our
Return Policy
Question #14: How can I track my order?
Answer: You can track your order through the
Track Order
page on our website.
Contact Information
Store Name: Cosie Home
Address: 13th Floor, Harbour Centre, 25 Harbour Rd, Wan Chai, Hong Kong
Email: support@cosiehome.com
Phone: +19176955377
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We reply to your email within 24 hours.