Billing Terms and Conditions

1. Accepted Payment Methods

At Cosie Home, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Union Pay

  • Apple Pay, Google Pay & Shop Pay

  • Bank Transfers (for bulk orders – contact us for details)

All payments are processed in British Pounds (GBP £).

2. Payment Processing

  • Payments must be completed at the time of purchase.

  • Orders will not be processed or shipped until full payment has been received.

  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on Cosie Home are in Euro.

  • Prices are subject to change without notice.

  • Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

  • Cosie Home uses SSL encryption and trusted payment gateways to keep your payment information secure.

  • We do not store your credit card or payment details.

5. Refunds & Chargebacks

6. Fraud Prevention

  • Cosie Home reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.

  • Additional identity verification may be required for high-value orders.

7. Contact Us

Store Name: Cosie Home

Address: 13th Floor, Harbour Centre, 25 Harbour Rd, Wan Chai, Hong Kong

Email: support@cosiehome.com

Phone: +19176955377

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Response Time: We reply to your email within 24 hours.